QRIScloud users have a range of support options to choose from. The following information can also be used by anyone with questions about QRIScloud.
This will create a numbered, trackable support ticket for your enquiry in our QRIScloud zendesk system. Use this for all enquiries or to report issues. If this is your first visit, you will need to register to log a job.
This will create a numbered, trackable support ticket for your enquiry in our QRIScloud zendesk system.
- Phone us during business hours on 07 3346 4202.
- Visit the QRIScloud Help Desk portal page
Provides information on service announcements.
- Visit the QRIScloud documentation page
Contains user guides and information on QRIScloud services.
- Visit the FAQ page
There are many questions with answers there that may solve your issues.
- Visit the Virtual Wranglers espace page
Contains a community knowledgebase for managing virtual machines on NeCTAR and other platforms.
This is the official NeCTAR support portal. Use this for issues that need to be resolved at the national level, e.g., changing ownership on a project.
- Contact your university's local eResearch Analyst
We are happy to come and see you in person or talk to you by phone, skype, or other means, to discuss your needs.
We use this Twitter stream for news and announcements relevant to our QRIScloud users.